Privacy and Data Security Policy for SCOTY

This Privacy Policy outlines the rules and procedures followed in the collection, use, and disclosure of information when you use the SCOTY app. It informs you of your privacy rights and how legal protection is provided for your data. We use Personal Data to provide and improve the quality of veterinary consultation services. By using the service, you express your consent to the collection and processing of information in accordance with the terms of this policy.

Interpretation and Definitions

Interpretation of Terms

Words with initial capitalization (in foreign text) or terms defined herein have specific meanings under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural.

Approved Definitions

Account: Means a unique profile created for you to access SCOTY services or parts thereof.

Application: Refers to the [SCOTY APP] software developed by the company and intended for download on electronic devices.

The Company: (Referred to as either "the Company", "We", "Us", or "Our") refers to [SCOTY World Veterinary Establishment], based in the Kingdom of Saudi Arabia.

Cookies: Small technical files stored on your device to track browsing history and improve the user experience on the site.

Device: Any electronic means that enables you to access the service, such as a computer, cell phone, or digital tablet.

Personal Data: Any information relating to an identified or identifiable individual.

Service Provider: Any natural or legal person who processes data on behalf of the Company, including third-party companies used to facilitate veterinary services or analyze usage data.

Usage Data: Data collected automatically when interacting with the service infrastructure (such as the duration of a page visit).

Collection and Use of Personal Data

Types of Data Collected

Personal Information
While using our veterinary services, we may ask you to provide us with identifiable information to contact you, including but not limited to:

Email address.

First name and last name.

Phone number.

Geographical address (City, Province, Postal Code).

Usage data and digital activity.

Automatic Usage Data
This data is collected programmatically when using the app and includes:

Internet Protocol address (IP Address).

Browser type and version.

Service pages you visit and the time of the visit.

Unique device identifiers and mobile operating system.

Information Collected While Using the SCOTY App

To activate SCOTY app features and improve the user experience, we may collect, with your prior consent:

Geographical Location Information: We use this data to customize the service and improve access features to doctors.

Data Synchronization: This information may be uploaded to the Company's servers or a provider's server to ensure service continuity.

Control: You can enable or disable access to your geographical location at any time through your device settings.

Call Recording and Digital Privacy

The SCOTY platform records all voice communications, video calls, and live chats that occur within the application between the Client and the Veterinarian.
This procedure is conducted for Quality Control and Training purposes to ensure the highest level of care. Your use of the application and service constitutes full and explicit consent to these recording procedures.

Use of Your Personal Data on the SCOTY Platform

The Company may use Personal Data for the following purposes:

Providing SCOTY Services: To provide and maintain veterinary care solutions, including monitoring user activity within the application.

Managing SCOTY User Account: To manage your registration as a member of the platform. The Personal Datayou provide grants you access to various technical functions available to you as a registered user.

Performance of Contracts and Services: Developing and complying with purchase contract obligations for products, veterinary consultations, or items purchased via the SCOTY app.

Communication with SCOTY Clients: Contacting you by email, phone calls, SMS, or mobile app push notifications regarding updates to pet care services or informative communications related to contracted functions, including digital security updates.

Offers and Digital Marketing: To provide you with news, special offers, and general information about SCOTYplatform goods, services, and events similar to those you have already purchased or inquired about, unless you have opted out.

Managing Consultation Requests: To receive and process your requests directed to us efficiently.

Corporate Transfers: We may use your information to evaluate or conduct a merger, divestiture, or restructuring, where SCOTY user data is among the assets transferred in cases of sale or acquisition.

Improving User Experience: We may use your information for data analysis, identifying usage trends, and measuring the effectiveness of our promotional campaigns to evaluate and develop the SCOTY app and market our services.

Sharing Personal Data with Third Parties

We may share your personal information in the following cases:

With Technical Service Providers: To monitor and analyze the usage of SCOTY services, process electronic payments, and facilitate communication with you.

Business Transfers: Sharing or transferring your personal information during negotiations for any merger, sale of company assets, or acquisition of all or part of our business by another entity.

SCOTY Affiliates: Sharing information with our parent company or strategic partners, requiring them to strictly adhere to this SCOTY Privacy Policy.

Authorized Business Partners: To provide specific products, promotions, or services related to pet care and wellness.

User Interaction: When you share personal information or interact in public areas of the application, this information may be viewed by all users and distributed externally.

With User Consent: Disclosing your personal information for any other purpose based on your explicit and prior consent.

Retention of Personal Data in the SCOTY App

The Company will retain your personal data only for as long as is necessary for the purposes set out in this policy, to comply with our legal obligations in the Kingdom of Saudi Arabia, resolve disputes, and enforce our legal agreements. Additionally, the platform will retain Usage Data for internal analysis, enhancing digital security, and improving the functionality of the SCOTY app.

International Transfer and Processing of Personal Data

Your information, including personal data, is processed at the Company's operating offices and any other locations where the processing parties are located. This means data may be transferred to and maintained on computers located outside your geographical area, where data protection laws may differ. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to this transfer. SCOTY will take all steps reasonably necessary to ensure that your data is treated securely in accordance with privacy protection standards.

Disclosure of Personal Data and Legal Compliance

Corporate Business Transactions

If SCOTY is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

Law Enforcement

Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency in the Kingdom).

Additional Legal Requirements

The Company may disclose your data in good faith if such action is necessary to:

Comply with a legal obligation.

Protect and defend the rights or property of SCOTY Establishment.

Investigate potential violations related to pet care services.

Protect the personal safety of app users or the general public.

Protect against legal liability.

Personal Data Security on the SCOTY Platform

The protection of your data is our top priority. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Detailed Information on Data Processing in SCOTY

Third-party service providers may have access to your data to store and process it according to their privacy policies to facilitate your activity within the SCOTY app.

Data Retention Policy

We retain data only as long as necessary to provide you with the SCOTY service and for essential business purposes, such as:

Maintaining the performance of the SCOTY service.

Making data-driven business decisions regarding new features.

Complying with legal obligations and resolving disputes.

User Rights to Data Deletion

You have the right to request the deletion of your personal data or modify it directly (such as your pet's photo). Search query data is generally deleted after 90 days, while profile information is kept until the SCOTY account is permanently deleted.

Analytics and Digital Marketing Tools

We may use third-party service providers to monitor and analyze the use of our platform, such as:

Google Analytics: For tracking website and app traffic.

Instagram Insights: For social media engagement analysis.

Hotjar: To improve the user experience and interface.

Email Marketing
We may use your data to contact you with newsletters, marketing materials, or promotions regarding pet care services. You may opt-out of receiving these at any time by following the "Unsubscribe" link in our emails.

Children's Privacy and Minor Protection

Our services do not address anyone under the age of 18. We do not knowingly collect identifiable information from minors. If we discover that we have collected personal data from anyone under 18 without parental consent, we take immediate steps to remove that information from SCOTY servers.

External Links and Third-Party Sites

The SCOTY app may contain links to other websites not operated by us. We strongly advise you to review the privacy policy of every site you visit, as we assume no responsibility for the content or practices of third-party sites.

Communication Channels and Technical Support

If you have any questions about the SCOTY Privacy Policy, you can reach us via:

Instagram: @APPSCOTY

Twitter (X): @APPSCOTY

Email: support@scoty.com

Important Pages

You may also be interested in:

If you have any inquiries regarding refunds, you can view our Cancellation Policy here.

To ensure the best experience, please review the Terms and Conditions of the SCOTY website.

Learn about the SCOTY Story and how we started our journey to serve your pet.