Definitions section
To clarify and simplify the meanings of this document, we will introduce you here to some of the words used that relate to specific places, people, or things:
The following are the definitions contained in this agreement:
“Scoty”, “Applications” or “Site” refers directly to a Site
www.scoty.com
And everything related to it, including websites on the Internet, as well as applications on the Internet, as well as special phone applications or its social networking pages (Scoty).
For example, but not limited to (Scoty) applications (Scoty for doctors).”
The word “the company” or “we” or any other addition to the group’s noun within the document refers to (ALEEM SCOTY VET), and it can be referred to as “Scoty”, which is established in the city of Jubail in the Kingdom of Saudi Arabia.
“Content” refers to text as well as graphics, images and any other material entered and processed, contained in or accessible through applications or the Internet.
Including makers of veterinary content, editing, validating, and delivering it
The term “services” means all services provided through the applications or website.
The term “Medical Expert” means everyone who becomes part of the Scoty Medical Expert community, and everyone who participates in the Applications or interacts with others on or through these Applications, or other specialists or professionals who participate in Scotty in their capacity as Experts..
Introduction section
“Scoty” helps you reach distinguished veterinarians in the field, and gives you health information for your pet, as well as answers to all your questions, in addition to some advice. All of this is designed solely to help your pet live a healthy life
Scoty is not for veterinary care
No medical diagnosis or treatment is permitted on Scoty. All the information you may find on “Scoty” or everything related to any communications supported by “Scoty”, for example but not limited to those communications that take place with “Scoty” veterinary experts, all of this does not fall outside the scope of general information and nothing more and is not intended in any way. Forms that create an alternative to the veterinarian-your-pet relationship as defined by any domestic or international law.
  Scoty is not a substitute for medical examinations or treatment, and reliance on any information provided by Scotty or its veterinary experts is at your own risk.
On “Scoty”, you can do some virtual consultations in addition to the possibility of diagnosing and giving prescriptions. Scoty is not a substitute for visits to your personal veterinarian.
So, you now agree to never use Scoty as a substitute for visits to your personal doctor. You also understand and agree that prescriptions provided on “Scoty” are limited in type and duration, and you also agree not to use “Scoty” to request prescriptions for any medications or for any duration not permitted by “Scoty”.
“Scoty” application can be used for veterinary consultations (as needed)
Update this Agreement.
These terms of use may change. Because your use of “Scoty” means that you agree to the current terms of use, this means that if we review and update the stated terms of use, your continued use of “Scoty” means that you accept these changes.
  You have the freedom to choose whether or not to use the “Scoty” application.
However, if you do not fully agree to all the terms of use listed here, please do not use the Scotty App.
Support your health decisions.
Scoty is designed to support your pet's healthy decisions and the choices you make.
You have complete freedom to make these decisions and choices, and we believe that you are the best decision-maker when it comes to your pet's health.
You should make these decisions based on the advice you have received through your formal relationship with your personal veterinarian.
Always rely on logical thinking to make your health decisions. Scoty can't decide anything for you.
We can only help you find good health information, whenever available and appropriate, and use Scoty to communicate with doctors.
We do not practice veterinary medicine.
On Scoty you can ask and find many educational questions and answers written by veterinary experts.
Scoty is not a place to practice veterinary medicine, but the veterinary experts on Scotty can be a source of reliable public health information.
We hope these services help you. We hope you use it well.
On Scoty, you can get remote veterinary service, as the use of interactive audio, video and technology will facilitate communication with doctors.
Scoty is a technology facilitator and cannot be considered an application for providing veterinary services
The veterinary experts on Scoty cannot be considered your personal veterinarian or veterinary care provider. By participating in virtual consultations conducted on Scoty, you understand and agree that the veterinary experts on Scoty do not replace your veterinarian and you hereby agree not to use Scoty as a substitute for your interactions with your own veterinarian.
Transactions occurring on “Scoty” do not constitute the practice of veterinary medicine and consultations cannot be used to provide your pet with an accurate and complete official medical diagnosis, any physical examination, or to obtain prescriptions or treatment.
Do not use Scoty Content or Services to diagnose or treat a medical condition. Instead, use Go see a doctor in person if you are looking for a medical evaluation, diagnosis, or prescription.
Do not use Scoty Content or Services for potential or actual medical conditions
always remember
Consult your veterinarian or health care provider if you have any questions about your pet having any symptoms or medical condition and before starting or stopping any treatment that your veterinarian or health care provider has prescribed, or before starting to give any medication or Change your pet's diet
Seek the advice of your veterinarian or other qualified provider when you have a personal question about a special veterinary condition or symptom
Never disregard professional veterinary advice, or delay in seeking medical advice or treatment, because of anything you have read or done from Scoty.
Doctor services
Our doctors will provide the necessary virtual consultations via voice call or video call within 30 minutes. Our doctors will also write a medical report after completing the session, with the possibility of modification if required.
Doctor will issue the prescription after the consultation with the possibility of modifying it if required.
In Quick Question one of our doctors will replay to your question only once in 24 hours
The application offers complementary services for call plans (Flow Up and Diagnosis), which are:
1 A chat conversation with the doctor for 168 hours in Flow Up plan and 24 hours for the diagnosis plan to follow up on the case or to complete the basic consultation
2 In Flow Up plan we are giving you the possibility of booking another free appointment to follow up on the case, as the complementary appointment is non-cancellable and is not obligatory on the doctor in the event of his non-attendance.
You acknowledge and agree that “Scoty” is not obligated to provide complementary services and will attempt to do its best to provide them if so.
Our doctors
Some of the veterinary experts featured on the apps are respected doctors.
Only certified doctors can participate as medical experts on Scoty.
Veterinarians whose licenses are, or have been, suspended or revoked, for any reason, are not permitted to participate in any way, including submitting content to Scoty as a Scoty expert.
At Scoty, we do not disclose personal information about our members, however, you understand and agree that your choice to use Scoty's services means that identifying information about you and your pets will be available to the doctors you contact.
Scoty veterinary experts, professionals or specialists featured on Scoty are employees or independent service providers under contract with Scoty.
Therefore, any opinions, advice or information that may be expressed by any of these individuals is their own responsibility and that of no one else and does not reflect the opinions of “Scoty”.
Scoty does not recommend or endorse any specific tests, doctors, products, procedures, opinions, or other information that may be mentioned on Scoty or that may be mentioned by anyone authorized to use Scoty.
All opinions and statements that may be expressed by Scotty veterinary experts on or through the Scoty App are solely their independent, individual opinions and the statements of that person do not reflect the opinions of Scoty, or any of its affiliates or other organizations or institutions that may be This medical expert, specialist or professional working for Scoty is affiliated with or providing services to Scoty
the responsibility
You are responsible for your account: keep your password and real name private. Accurate and complete registration information is required in order to use Scoty. You are responsible for maintaining your password and for any use of your account. Please notify us immediately of any unauthorized use of your password or account. You may not permit any other person or entity to use your identity to post on or use Scoty. Do not post your real name, any other information that could be used to identify you, or anything else you post that is publicly visible on Scoty (such as in the case of questions, public reports, or comments).
Your use of this site must be legal, and you must be of age to use it.
Your use of any Content or any Scoty Service must be in compliance with all provisions of currently applicable laws, regulations and ordinances.
You must be at least 18 years old to use this site with the permission of your guardian, or 18 years old to use it without the permission of your guardian.
Content and services
The Scoty website may be used for personal, non-commercial purposes only in accordance with all applicable local laws
Content is licensed only for individual personal, home, or educational use.
No commercial use or redistribution of any content is permitted.
By using Scoty, you agree not to acquire, delete, or collect any information about our members or physicians for any reason, including but not limited to sending unsolicited messages, via email, mobile messages, or social media sites.
You acknowledge and agree that Scoty may record all conversations and calls that occur between you and our doctors or employees through our application or through another provider for quality control, training and marketing purposes.
the responsibility
You agree to use the Applications and any Service in a responsible manner and in a manner that is not: contrary to the law, or in a manner that is not threatening, harassing, abusive, libelous, defamatory, harmful to minors, vulgar, unduly aggravated, filthy, pornographic, indecent, lewd, or invasive of another's privacy. Or racial, or otherwise offensive, hateful or offensive
You also agree not to intentionally overuse any Service or use any Service for medically inappropriate purposes.
Any attempt by any individual or entity to obtain the login information of any other user or any Scoty veterinary expert or to access any account shall be deemed a clear and direct violation of these Terms of Use as well as the provisions of applicable law, including the provisions of the Privacy and security related provisions of unfair bans or unethical business practices, which may lead to Scoty taking legal action against any individual or entity who violates this privacy policy.
Registered users of this site, or visitors to the site who access our content and services on their own, are responsible for compliance with local laws.
You acknowledge and agree that Scoty may collect, use and disclose your information to other entities outside of the jurisdiction in which you reside. In addition, this information may be stored on a site designated for the Services that is located outside the jurisdiction in which you reside.
Discounts and discounts
You acknowledge and agree that the policy of discounts or discounts provided by “Scoty” does not include installment payment methods
As it is limited to direct payment methods such as Visa, Mada and other payment methods that “Scoty” deems appropriate for it
Property rights
Scoty reserves the right to own the Content and Services
You may only use these applications under license from Scoty. We would like to inform you that this license is a personal license and is therefore not revocable or transferable, and is not exclusive.
You agree to abide by our directions.
You agree not to upload or transmit any communications or content of any kind that infringes or violates any rights of any party.
You provide all your data, with the exception of any personal data or information, such data becomes the property of “Scoty” and the site is free to use any ideas, concepts, knowledge or techniques contained in any correspondence you send to “Scoty” in connection with any purpose whatsoever. kind, including, but not limited to, developing and marketing products using this information.
All of our members must respect this agreement.
In the event of a breach or violation of any of the terms stipulated in this Agreement, your permission to use the Site’s content and services shall be terminated immediately, and in this case we may limit, modify or terminate your right to access or use the “Scoty” Site or use its content or its services at any time, and such termination or suspension may result in the deletion of previously available information, files and other content
The Site may update the terms of use set forth.
If changes are made, please refer to the “Last Modified” date stated at the top of this document. We also encourage you to periodically review the terms of use set forth in this Agreement. Your continued use of the Scoty website constitutes your acceptance of the changed terms of use
Applications and contents are provided on an “as is” basis, and the site bears no responsibility whatsoever for the content of applications created, modified, provided, or installed by Scoty’s veterinary experts in the following cases:
1 In the event that any loss, death or injury to the pet is caused, in whole or in part, through negligence, deletion, purchase, compilation or provision of information within or through the Expert Content
2 In the event of any error, omission or inaccuracy in such information, regardless of the delay or interruption in providing such information
3 If any decision or action is made or taken in reliance on this information, which means that you cannot rely on the content of veterinary experts or make veterinary or other important decisions on this basis, and it also means that the advertising posters are not responsible for what you do Or what you can't do with this content
4 For medical advice, treatment or diagnosis, you should see your personal physician or health care provider.
5 You agree and acknowledge to hold and hold harmless the Employer/Sponsor from any claim or demand, including attorneys' fees, made by any third party as a result of:
Any content published or made available through Expert Content
Any violation of the provisions of the law resulting from your use of expert content
Anything you do using the expert content, our applications or the information contained on this site
Fairness
If you are dissatisfied with any of the content or materials on our site or any services or information available through it, your sole and exclusive remedy is to discontinue accessing and using our site.
Cancellation Policy
Our goal is to provide quality health care to all our pet's customers in a timely manner.
, So, if you face any issues to attend the appointments,
DO NOT WORRY!
You have 24 hours chat opened with your veterinary.
So, you can ask, send pic or video
Also, you can book your second meetings for FREE in case you have chosen Follow-up plan.
Appointment Cancellation
When you book your appointment, you are holding a space on our calendar that is no longer available to our other customer. In order to be respectful of your fellow customers, please cancel the appointment as soon as you know you will not be able to make your appointment.
If cancellation is necessary, we require that you cancel the appointment at least 6 hours in advance.
The payments will be transfer to your SCOTY wallet. So, you can use it for other appointments.
How to Cancel Your Appointment
If you need to cancel your appointment 6 hours in advance, please go through {clinic} then to [Upcoming appointment} finally choose {cancellation option}
Refund to your bank
You can raise a request through {Profile] then {Tickets] after that choose the refund option
When the request has submitted, we are going to deduct a service fee 13 SAR from the total price
Doctor absence
You will get fully refund in case doctor was absent during the session.
To refund your money from SCOTY wallet to your bank account by
Rising a request through {Profile] then {Tickets] after that choose the refund option.
General Terms
This Agreement supersedes any prior agreements unless a prior or subsequent agreement expressly states otherwise, or specifically references this Agreement.
In the event of any conflict between this agreement and the written agreement mutually signed between us regarding the “Scoty” website, in such case the provisions of the signed written agreement shall apply.
We reserve the right to modify or discontinue our Content and Services without notice to you, and you acknowledge and agree that we will not be liable to you or to any third party in the event that our Services are modified or discontinued.
Your continued use of the Services after we change them indicates your acknowledgment and acknowledgment of such change and your satisfaction with the Services as modified
If we provide an English language version of this Agreement, this Agreement will be arbitrated when there is a conflict in the English language
If we do not choose to enforce any provision of this Agreement, we reserve the right to enforce it in the future
You can quickly solve most of the troubling matters you face by contacting the support department by contacting us during
Email: support@scoty.com
Instagram @APPSCOTY
TikTok @APPSCOTY
WhatsApp 966 133560595
In the event that the Site Support Team is unable to resolve your complaint lawfully and legitimately (or is unable to resolve a dispute with you after attempting to do so informally), in such event, we jointly undertake to resolve such disputes through arbitration. binding or small claims rather than in courts of general jurisdiction. We also request that you assist us in resolving such disputes within thirty days after notifying us of such issues before submitting the matter to arbitration.